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Master of Science（Knowledge Science） >
H24) (Jun.2012 - Mar.2013 >
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10119/11285
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| Title: | 事前期待の低減による顧客満足度の向上に関する実証研究 |
| Authors: | 中川, 慶彦 |
| Authors(alternative): | なかがわ, よしひこ |
| Keywords: | 事前期待
customer expectations
顧客満足
customer satisfaction
期待－不一致モデル
the expectancy disconfirmation model |
| Issue Date: | Mar-2013 |
| Description: | Supervisor:神田陽治
知識科学研究科
修士 |
| Title(English): | Decreasing customer expectations increase customer satisfaction: An Experimental Study |
| Authors(English): | Nakagawa, Yoshihiko |
| Language: | jpn |
| URI: | http://hdl.handle.net/10119/11285 |
| Appears in Collections: | M-KS. 2012年度(H24) (Jun.2012 - Mar.2013)
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Files in This Item:
| File |
Description |
Size | Format |
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| abstract.pdf | | 43Kb | Adobe PDF | View/Open | | paper.pdf | | 4149Kb | Adobe PDF | View/Open |
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