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Please use this identifier to cite or link to this item: http://hdl.handle.net/10119/10918

Title: Proposal of Experience Sharing Service Value Co-creation model (ESSVC)
Authors: Dong, Wooseok
Shirahada, Kunio
Kosaka, Michitaka
Keywords: Service science
Service value
Experience value
Issue Date: 2012-07
Publisher: Institute of Electrical and Electronics Engineers (IEEE)
Magazine name: 2012 9th International Conference on Service Systems and Service Management (ICSSSM)
Start page: 774
End page: 778
DOI: 10.1109/ICSSSM.2012.6252345
Abstract: We propose a new service model with value co-creation and sharing experience value. According to the legacy service theories, a service provider has to provide services based on fixed scenarios. When the service is successfully finished, the customers leave the service stage. Finally, customers decide the value of service which they have received and the entire process for providing the service is done. Here, customer's experience leads to new needs to the service. Our main aim is to consider the `dynamic' service value co-creation after providing a service. The service value for a customer has to change based on his experience. It also changes because of interactive sharing with closely related people. We propose a new service model for sharing the dynamic experience value using information technology (Web2.0, Social network, Smart device). We also present its application to Korean language education.
Rights: This is the author's version of the work. Copyright (C) 2012 IEEE. 2012 9th International Conference on Service Systems and Service Management (ICSSSM), 2012, 774-778. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
URI: http://hdl.handle.net/10119/10918
Material Type: author
Appears in Collections:a11-1. 会議発表論文 (Conference Papers)

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