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http://hdl.handle.net/10119/11413
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| Title: | Analysis and Design Methodology for Recognizing Opportunities and Difficulties for Product-based Services |
| Authors: | Uchihira, Naoshi
Kyoya, Yuji
Kim, Sun K.
Maeda, Katsuhiro
Ozawa, Masanori
Ishii, Kosuke |
| Keywords: | サービス設計方法論
サービス科学
DFACE-SI |
| Issue Date: | 2008-04-09 |
| Publisher: | Information Processing Society of Japan |
| Magazine name: | Journal of Information Processing |
| Volume: | 16 |
| Start page: | 13 |
| End page: | 26 |
| Abstract: | 製造業におけるサービス設計手法を提案した。過去の事例分析に基づき、機会と困難を可視化し、共有する点が特徴である。 : Recently manufacturing companies have been moving into product-based service businesses in addition to providing the products themselves. However it is not easy for engineers in manufacturing companies to create new service businesses because their skills mental models design processes and organization are optimized for product design and not for service design. In order to design product-based services more effectively and efficiently systematic design methodologies suitable for the service businesses are necessary. Based on the case analysis of more than 40 Japan-US product-based services this paper introduces a product-based service design methodology called DFACESI. DFACE-SI consists of five steps from service concept generation to service business plan description. Characteristic features of DFACE-SI include visualization tools to facilitate stakeholders' recognition of new opportunities and difficulties of the target product-based service. Opportunities and difficulties are recognized using the customer contact expansion model and the failure mode checklist respectively which are extracted from the service case analysis. We apply DFACE-SI to a pilot project and illustrate its effectiveness. |
| Rights: | 社団法人 情報処理学会, Naoshi Uchihira, Yuji Kyoya, Sun K. Kim, Katsuhiro Maeda, Masanori Ozawa, Kosuke Ishii, Journal of Information Processing, Vol.16, 2008, pp.13-26. ここに掲載した著作物の利用に関する注意: 本著作物の著作権は（社）情報処理学会に帰属します。本著作物は著作権者である情報処理学会の許可のもとに掲載するものです。ご利用に当たっては「著作権法」ならびに「情報処理学会倫理綱領」に従うことをお願いいたします。 Notice for the use of this material: The copyright of this material is retained by the Information Processing Society of Japan (IPSJ). This material is published on this web site with the agreement of the author (s) and the IPSJ. Please be complied with Copyright Law of Japan and the Code of Ethics of the IPSJ if any users wish to reproduce, make derivative work, distribute or make available to the public any part or whole thereof. All Rights Reserved, Copyright © Information Processing Society of Japan. |
| URI: | http://hdl.handle.net/10119/11413 |
| Material Type: | publisher |
| Appears in Collections: | a10-1. 雑誌掲載論文 (Journal Articles)
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