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Please use this identifier to cite or link to this item: http://hdl.handle.net/10119/17609

Title: Counterproductive knowledge behavior in volunteer work: perspectives from the theory of planned behavior and well-being theory
Authors: Shirahada, Kunio
Zhang, Yixin
Keywords: Counterproductive knowledge behavior
Nonprofit organizations
Theory of planned behavior
Issue Date: 2021-11-17
Publisher: Emerald Publishing Limited
Magazine name: Journal of Knowledge Management
DOI: 10.1108/JKM-08-2021-0612
Abstract: Purpose – This study aims to identify the counterproductive knowledge behavior (CKB) of volunteers in nonprofit organizations and its influencing factors, based on the theories of planned behavior andwell-being. Design/methodology/approach – An online survey was used to collect 496 valid responses. A structural equation model was constructed, and the relationships among the constructs were estimated via the maximum likelihood method. To analyze the direct and indirect effects, 2,000 bootstrapping runs were conducted. A Kruskal-Wallis testwas also conducted to analyze the relationship between the variables. Findings – A combination of organizational factors and individual attitudes and perceptions can be used to explain CKB. Insecurity about knowledge sharing had the greatest impact on CKB. A competitive organizational norm induced CKB while a knowledge-sharing organizational norm did not have a significant impact. Further, the more self-determined the volunteer activity was, the more the CKB was suppressed. However, well-being did not have a significant direct effect. Volunteers with high levels of well-being and self-determination had significantly lower levels of insecurity about knowledge sharing compared to those who did not. Practical implications – Well-being arising fromvolunteering did not directly suppress CKB. To improve organizational efficiency by reducing CKB, nonprofit organization managers should provide intrinsically motivating tasks and interact with the volunteers. Originality/value – There is a lack of empirical research on CKB in volunteer organizations; therefore, the authors propose a new approach to knowledge management in volunteer activities.
Rights: (c)Kunio Shirahada and Yixin Zhang. Published by Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyonemay reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence maybe seen at http://creativecommons.org/licences/by/4.0/legalcode
URI: http://hdl.handle.net/10119/17609
Material Type: author
Appears in Collections:a10-1. 雑誌掲載論文 (Journal Articles)

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