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Please use this identifier to cite or link to this item: http://hdl.handle.net/10119/8370

Title: A user behavior model of organizational knowledge support
Authors: Kadowaki, Chie
Yamakami, Toshihiko
Kokogawa, Tomohiro
Sugita, Keizo
Kunifuji, Susumu
Issue Date: 1996-06-20
Publisher: 北陸先端科学技術大学院大学情報科学研究科
Magazine name: Research report (School of Information Science, Japan Advanced Institute of Science and Technology)
Volume: IS-RR-96-0016
Start page: 1
End page: 18
Abstract: In this paper, we analyze user behaviors in accessing to organizational knowledge. As results of this analysis, some interesting accessing patterns are observed. Based on these patterns, we propose a user behavior model called "Hurdle Jumping Model". Factors of this model are purpose of the use, expectation to the service and clue of the use. These factors have a close relation to cooperation in a group. They can be supported by reinforcing or noticing of themselves. For example, it is possible that a consumer who is a free rider on knowledge, turns into a producer by noticing of the activity of knowledge sharing to extend the scope of purpose of the use. Finally, we show an implementation which promotes knowledge sharing by noticing.
URI: http://hdl.handle.net/10119/8370
Material Type: publisher
Appears in Collections:IS-RR-1996

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