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Please use this identifier to cite or link to this item: http://hdl.handle.net/10119/9096

Title: Multidisciplinary Framework-Based Service Modeling Applied to Service Coursework and Business Planner Interaction
Authors: Nakamura, Kotaro
Ikawa, Yasuo
Keywords: Service Modeling
multidisciplinary framework
service coursework
service planning
Issue Date: 2009-08
Publisher: PICMET
Magazine name: Portland International Conference on Management of Engineering & Technology, 2009. PICMET 2009.
Start page: 2947
End page: 2955
DOI: 10.1109/PICMET.2009.5261788
Abstract: Launching new high-value-added services calls forsystematic methodologies based on multidisciplinary frameworkenabling the transformation from service concept to real service.The collaboration of business planers from various kinds ofservice and the sharing and assignment among individuals/organization, goods/infrastructure, technology/system requirethe establishment of a common framework and service modelingapproaches based on multidisciplinary studies.The present paper applies the service modeling approachproposed by the authors to service coursework forundergraduate, graduate and post-graduate carrier-trackstudents from some universities. The analysis of planningprocess and results demonstrate the potential for application tovarious service areas.The authors interviewed key service planner in real ITservice businesses, with a focus on the service modelingprocesses and its results. The interviews confirmed the potentialfor application to actual service planning, and provided leads forrefining the service modeling approach.
Rights: Copyright © 2009 PICMET. Kotaro Nakamura, Yasuo Ikawa, Portland International Conference on Management of Engineering & Technology, 2009 (PICMET 2009), 2009, 2947-2955.
URI: http://hdl.handle.net/10119/9096
Material Type: publisher
Appears in Collections:a11-1. 会議発表論文 (Conference Papers)

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