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http://hdl.handle.net/10119/9096
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| Title: | Multidisciplinary Framework-Based Service Modeling Applied to Service Coursework and Business Planner Interaction |
| Authors: | Nakamura, Kotaro
Ikawa, Yasuo |
| Keywords: | Service Modeling
multidisciplinary framework
service coursework
service planning |
| Issue Date: | 2009-08 |
| Publisher: | PICMET |
| Magazine name: | Portland International Conference on Management of Engineering & Technology, 2009. PICMET 2009. |
| Start page: | 2947 |
| End page: | 2955 |
| DOI: | 10.1109/PICMET.2009.5261788 |
| Abstract: | Launching new high-value-added services calls forsystematic methodologies based on multidisciplinary frameworkenabling the transformation from service concept to real service.The collaboration of business planers from various kinds ofservice and the sharing and assignment among individuals/organization, goods/infrastructure, technology/system requirethe establishment of a common framework and service modelingapproaches based on multidisciplinary studies.The present paper applies the service modeling approachproposed by the authors to service coursework forundergraduate, graduate and post-graduate carrier-trackstudents from some universities. The analysis of planningprocess and results demonstrate the potential for application tovarious service areas.The authors interviewed key service planner in real ITservice businesses, with a focus on the service modelingprocesses and its results. The interviews confirmed the potentialfor application to actual service planning, and provided leads forrefining the service modeling approach. |
| Rights: | Copyright © 2009 PICMET. Kotaro Nakamura, Yasuo Ikawa, Portland International Conference on Management of Engineering & Technology, 2009 (PICMET 2009), 2009, 2947-2955. |
| URI: | http://hdl.handle.net/10119/9096 |
| Material Type: | publisher |
| Appears in Collections: | a11-1. 会議発表論文 (Conference Papers)
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| 14300-1.pdf | | 733Kb | Adobe PDF | View/Open |
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