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Please use this identifier to cite or link to this item: http://hdl.handle.net/10119/9530

Title: A curriculum of MOS (management of service) course based on knowledge science and information science
Authors: Kosaka, Michitaka
Keywords: services innovation
knowledge science
information science
transdisciplinary science and technology
Issue Date: 2010-06
Publisher: Institute of Electrical and Electronics Engineers (IEEE)
Magazine name: 2010 7th International Conference on Service Systems and Service Management (ICSSSM)
Start page: 1
End page: 6
DOI: 10.1109/ICSSSM.2010.5530252
Abstract: Innovations can improve the productivity and quality of services and lead to new services. The importance of education to such services innovation has been a focus of discussion all over the world. The Japan Advanced Institute of Science and Technology (JAIST) has established a new education course for services innovation called MOS (management of service). The curriculum of the MOS course is based on the recognition that services in the 21st century are dependent on knowledge science, information science, business science, and transdisciplinary science and technology. In particular, knowledge science including ethnography and brain science and information science that studies the Internet and data management can enhance service quality. This paper describes the concept of JAIST’s MOS course and outlines its curriculum.
Rights: Copyright (C) 2010 IEEE. Reprinted from 2010 7th International Conference on Service Systems and Service Management (ICSSSM), , 2010, 1-6. This material is posted here with permission of the IEEE. Such permission of the IEEE does not in any way imply IEEE endorsement of any of JAIST's products or services. Internal or personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution must be obtained from the IEEE by writing to pubs-permissions@ieee.org. By choosing to view this document, you agree to all provisions of the copyright laws protecting it.
URI: http://hdl.handle.net/10119/9530
Material Type: author
Appears in Collections:a11-1. 会議発表論文 (Conference Papers)

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